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Standard Chartered's Phone Banking service is now enhanced to deliver a more user friendly process for your everyday banking routines.
Our Phone Banking system has been customized to help you get solutions at the earliest.
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For eg: If you are calling back to check the status on an open query that is yet to be resolved, our intelligent IVR system will identify this and automatically route you to a Phone Banking executive and help address your queries.
If you are calling post 7-14 days from your Credit Card statement generation date, the Phone Banking system will intuitively provide you information on the details of your Credit Card payment amount, date of payment etc.
If you need details or reports of all your accounts, you can set in on the IVR and receive all the information by SMS.
For eg: If you have a two credit cards, and would like to receive account information on a specific credit card, an SMS will be sent on details like minimum payment due on a particular credit card, outstanding balance on that specific credit card etc.